Returns & Refunds
First, if you have a need to consider refunds and exchange, you likely ordered a product from us. Which means we owe you a huge "Thank You!".
Nothing makes us happier than happy customers, and as such we promise to do our very best to deliver an amazing product and customer experience, and rest assured, to make right any hiccups along the way.
That said, here are some things you might want to know about our Refunds and Returns.
- You may request for a Cancel and Refund anytime prior to order fulfilment.
- Any orders that has been fulfilled are unable to be cancelled and refunded as the order has been picked up by our courier and is on the way to you.
- In the event if the product received is damaged before using, notify us within 7 days and send us a proof of defect, we will then arrange to send a replacement product to you within 3 working days and collect the defective back.
- Product must be in brand new condition and unused, if Product has been used, we are unable to perform a Refund or Returns
If anything is unclear or you have more questions, feel free to contact our customer support team at firstname.lastname@example.org